Welcome to Honest Pups. By using our website, browsing our products, or placing an order, you agree to the following Terms and Conditions. Please read them carefully.

1. Product Information
We strive to ensure all product descriptions, ingredients, and pricing are accurate and up to date. However, we reserve the right to correct errors, change pricing, or update product formulations without notice. All supplements sold by Honest Pups are intended for canine use only and should be used as directed. Always consult your veterinarian before introducing a new supplement to your dog’s routine.

2. Eligibility
To use our services, you need to be 18 or have permission from your parent or guardian.

3. Orders, Payments & Shipping
• Orders are subject to availability and acceptance.
• Payment must be completed before dispatch.
• Shipping rates and timelines are provided at checkout and may vary based on location and service provider.
• Honest Pups is not liable for delays caused by external couriers or incorrect customer information.

4. Returns & Money-Back Guarantee
We offer a 30-day money-back guarantee on your first purchase. If your you’re not satisfied with the results, email us at support@honestpups.com within 30 days of delivery to request a refund.

To be eligible:
• Applies to first-time purchases made through our website
• Just email us with your order number and feedback

We reserve the right to decline refund requests that fall outside our guarantee terms or appear fraudulent.

5. Subscription Terms (if applicable)
By subscribing, you agree to recurring charges per your selected delivery schedule. You can manage or cancel your subscription at any time via your account dashboard. Changes must be made before your next billing cycle to take effect.

6. Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of Honest Pups and protected by copyright laws. You may not reproduce or distribute any content without prior written consent.

7. Disclaimer of Liability
Honest Pups’ supplements are not intended to diagnose, treat, cure, or prevent any disease. Results may vary. Always consult with a licensed veterinarian regarding your dog’s individual needs and health. We are not liable for any indirect, incidental, or consequential damages resulting from the use (or misuse) of our products.

8. Privacy
Please review our Privacy Policy to understand how your personal data is collected, stored, and used.

9. Governing Law
These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes shall be resolved exclusively in the courts of London, England.

10. Contact Us
If you have any questions or concerns, you can reach us at: support@honestpups.com Company address: 82A James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE

Privacy Policy
At Honest Pups, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from us.

1. Information We Collect
We may collect the following data:
• Name, email address, shipping address, billing address
• Phone number (if provided)
• Purchase history
• Website usage data via cookies and analytics tools.

2. How We Use Your Information
We use your information to:
• Process and fulfil your orders
• Send order updates and customer service messages
• Improve our website, services, and marketing
• Send newsletters and promotional content (if you opt in)
We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Cookies & Tracking
We use cookies to:
• Improve site performance
• Understand visitor behaviour
• Enable secure checkout and account functions
You can disable cookies in your browser settings at any time.

4. Third-Party Services
We work with trusted third-party platforms (e.g., Shopify, email providers, analytics tools) to process payments and deliver our services. These partners are GDPR-compliant and only use your data for service-related purposes.

5. Data Retention & Security
Your information is stored securely and retained only for as long as necessary to fulfil orders and comply with legal obligations. We implement best practices to safeguard your data, including SSL encryption and secure payment gateways.

6. Your Rights (UK/EU GDPR)
You have the right to:
• Access or update your personal information
• Request data deletion
• Opt out of marketing communications
• Lodge a complaint with the ICO (Information Commissioner’s Office)

7. Contact Us
Questions or requests? Contact our data protection team at:
support@honestpups.com

Returns & Refund Policy
We want you to be 100% happy with your Honest Pups experience.
1. Our 30-Day Money-Back Guarantee
If you’re not seeing the results you hoped for, we’ll offer a full refund on your first order - no hassles.
• Applies to first-time purchases made through our website
• Must be requested within 30 days of delivery
• Just email us with your order number and feedback

2. Damaged or Incorrect Orders
If your product arrives damaged or you received the wrong item, please contact us within seven days of delivery with a photo of the issue. We’ll replace it or refund you right away.

3. How to Request a Refund
Email: support@honestpups.com
Subject line: Refund Request – Order #[your number]
Include: your name, order number, and reason for refund
We aim to respond to all refund requests within 48 hours.

4. Return Shipping
In most cases, returns are not required - but if we do request the product back, we’ll cover return postage or provide instructions.