FAQs
Common Questions
Are your supplements suitable for all dog breeds and sizes?
Our supplements are formulated to be safe and effective for dogs of all breeds, sizes, and life stages. Just be sure to follow the feeding guidelines based on your dog’s weight. If your dog is under medical supervision, consult a vet before use. Always seek veterinary advice if your dog is unwell.
What makes Honest Pups different?
We’re pet parents who believe dogs deserve better. That means clean, natural ingredients, no fillers or nasties, and formulas backed by real science. We specialise in digestive and immune support, but our growing range covers dogs at every age and stage of life.
Do your supplements really work?
Yes, our products are carefully formulated with veterinary approved, functional ingredients designed to support real, noticeable health improvements.
How do I give the supplements to my dog?
All of our supplements are designed to be easy to administer at mealtime. Follow the feeding guide on the tub or pouch, and based on your dog’s weight, give them the prescribed number of chews, or, if using one of our meal-time toppers, sprinkle the appropriate number of scoops over your dog’s food.
Can I give my dog your supplements alongside other products or medication?
If your dog is on medication or has a specific medical condition, we always recommend checking with your vet before starting any new supplement routine.
What if I’m not happy with the results?
No problem! We offer a 30-day money-back guarantee. If you’re not seeing the results you hoped for, just get in touch and we’ll make it right.
Do you ship internationally?
At the moment, we ship within the UK only, but we’re working on expanding to other regions soon. Sign up for our newsletter to be the first to know!
Can I manage my subscription online?
Yes! If you choose Subscribe & Save, you’ll be able to pause, cancel, or change your delivery schedule at any time from your account dashboard.
Shipping & Returns
Shipping is free of charge. We use all major carriers, and local courier partners, and aim to have orders delivered within 48 hours.
Returns & Refund Policy
We want you to be 100% happy with your Honest Pups experience.
1. Our 30-Day Money-Back Guarantee
If you’re not seeing the results you hoped for, we’ll offer a full refund on your first order - no hassles.
· Applies to first-time purchases made through our website
· Must be requested within 30 days of delivery
· Just email us with your order number and feedback
2. Damaged or Incorrect Orders
If your product arrives damaged or you received the wrong item, please contact us within seven days of delivery with a photo of the issue. We’ll replace it or refund you right away.
3. How to Request a Refund
Email: support@honestpups.co.uk
Subject line: Refund Request – Order #[your number]
Include: your name, order number, and reason for refund
We aim to respond to all refund requests within 48 hours.
4. Return Shipping
In most cases, returns are not required, but if we do request the product back, we’ll cover return postage or provide instructions.